Clava policies

Terms of Service

Last updated: September 25, 2026

Welcome to Clava. By accessing our website or purchasing from Clava, you agree to these Terms of Service.

1. Use of Our Website

You agree to use our website lawfully and not to misuse, damage, or attempt to gain unauthorized access to any part of the website.

2. Products & Orders

We do our best to ensure that product information, images, descriptions, and prices are accurate. Product availability may be limited, and we reserve the right to refuse or cancel an order when necessary.

3. Payments

All orders must be paid in full at checkout. Orders are only confirmed once payment has been successfully processed.

4. Shipping & Returns

Shipping, returns, refunds, and exchanges are handled according to our applicable policies published on the Clava website. These policies may vary for certain products, including limited-edition or final-sale items.

5. Intellectual Property

All content on this website, including Clava's name, logo, designs, images, graphics, and text, belongs to Clava or its licensors. You may not copy, reproduce, modify, or use our content without permission.

6. Limitation of Liability

We are not responsible for delays, interruptions, or circumstances outside our reasonable control. Nothing in these Terms limits any rights you have under applicable consumer protection laws.

7. Changes to These Terms

We may update these Terms from time to time. The latest version will always be published on our website.

Shipping Policy — Clava

Processing Time

Orders are processed within 1–3 business days after payment confirmation.
During new drops or high-demand periods, processing may take slightly longer.

Shipping Time & Costs

We ship worldwide, and delivery times depend on destination:

Region Estimated Delivery Time*
Finland 1–3 business days
Europe (outside Finland) 1–8 business days
Rest of World 5–9 business days

* These are estimates. Actual times may vary based on carrier performance, customs, or local delivery conditions.

Shipping costs are calculated at checkout based on your location and chosen shipping option.

Order Tracking

Once your order has shipped, you will receive a confirmation email including a tracking number. Tracking updates may take up to 48 hours to become active.

Customs & Duties

For international orders (outside the EU), customs duties, taxes, or import fees may apply. These charges are the responsibility of the customer. Please check your local regulations prior to placing an order.

Lost or Delayed Packages

Clava is not liable for delays caused by carriers, customs inspections, or external circumstances beyond our control.
If you believe your package is lost or significantly delayed, please contact us. We will liaise with the carrier to help locate or resolve the issue.

Refund & Return Policy — Clava

Eligibility

Returns are accepted within 14 days of delivery.
To qualify, items must be unused, unwashed, and in their original packaging with tags still attached.

Limited edition or numbered pieces may be subject to stricter return conditions (these will be clearly indicated on the product page).

Non-Returnable Items

  • Sale or clearance items

  • Gift cards

  • Products marked as “Final Sale”

Return Process

  1. Email our support team with your order number and the reason for your return.

  2. If your return is approved, we will send you instructions on where to ship the item.

  3. You are responsible for return shipping costs unless the item arrived damaged or incorrect.

Refunds

Once we receive and inspect the returned item, refunds will be issued to your original payment method within 7–10 business days.
Shipping costs paid at checkout are non-refundable.

Exchanges

If you wish to exchange an item, we can facilitate that if the desired item is in stock. Otherwise, we will process a refund.

Damaged or Incorrect Items

If you receive a wrong or defective item, contact us within 7 days of delivery and provide a photo of the issue. We will either replace it or issue a full refund, including return shipping.

Privacy Policy — Clava

Information We Collect

Personal Information: name, email address, shipping/billing address, and payment details.
Non-Personal Information: IP address, browser type, device data, site usage statistics.

How We Use Your Information

  • To process orders and ship products

  • To provide customer support

  • To send order updates and, if opted in, marketing communications

  • To analyze site performance and improve user experience

Data Sharing

We do not sell or rent your personal data. We only share it with trusted third parties (such as payment processors and shipping partners) strictly as necessary to fulfill your order.

Cookies & Tracking

We use cookies and similar technologies to personalize your experience, analyze traffic, and enable certain site features. You may disable cookies in your browser settings, though some features may not function properly.

Data Security

We implement industry-standard security measures to protect your data from unauthorized access, use, or disclosure.

Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us.
If you no longer wish to receive marketing emails, you may unsubscribe using the link provided at the bottom of our emails.

Contact Us
Questions? Email us at support@clava.com