Refund & Return Policy — Clava
Eligibility
Returns are accepted within 14 days of delivery.
To qualify, items must be unused, unwashed, and in their original packaging with tags still attached.
Limited edition or numbered pieces may be subject to stricter return conditions (these will be clearly indicated on the product page).
Non-Returnable Items
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Sale or clearance items
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Gift cards
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Products marked as “Final Sale”
Return Process
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Email our support team with your order number and the reason for your return.
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If your return is approved, we will send you instructions on where to ship the item.
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You are responsible for return shipping costs unless the item arrived damaged or incorrect.
Refunds
Once we receive and inspect the returned item, refunds will be issued to your original payment method within 7–10 business days.
Shipping costs paid at checkout are non-refundable.
Exchanges
If you wish to exchange an item, we can facilitate that if the desired item is in stock. Otherwise, we will process a refund.
Damaged or Incorrect Items
If you receive a wrong or defective item, contact us within 7 days of delivery and provide a photo of the issue. We will either replace it or issue a full refund, including return shipping.
Contact Us
Questions? Email us at support@clava.site